Privacy Policy

1. Information We Collect

We collect only what we need to serve you better:

• Contact Information: Name, email, phone number, address
• Service Details: Device information, repair history, service requests
• Payment Information: Billing address, payment method (we don't store full card details)
• Technical Information: IP address, browser type, device information for website analytics

2. How We Use Your Information

We use your information to:

• Provide repair services and technical support
• Process payments and send receipts
• Communicate about your service appointments
• Send service updates and important notices
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information only when necessary with:

• Service Providers: Payment processors, shipping companies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: If we merge or sell our business

We require all third parties to respect your privacy and handle your information securely.

4. Data Security

We take security seriously:

• Encrypted data transmission
• Secure storage systems
• Limited employee access to personal information
• Regular security assessments

5. Data Retention

We keep your information only as long as necessary for business purposes or as required by law. Service records are typically kept for 3 years for warranty and customer service purposes.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request information about how we use your data

7. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience

You can disable cookies in your browser settings, but some website features may not work properly.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.

9. Children's Privacy

We do not knowingly collect information from children under 13. Our services are directed to individuals who are at least 13 years old.

10. Policy Updates

We may update this policy occasionally. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

11. Contact Us

If you have privacy questions or want to exercise your rights:

• Email: privacy@expertpedia.in